In the merchant\u00a0self-service environment<\/a>\u00a0you can download the monthly invoices by going to \u201cBilling\u201d.\u00a0 Invoice for the previous month is\u00a0 uploaded by the second week of the following month.<\/p>\n<\/div>\n If you\u2019d like to have invoice automatically e-mailed to you then enter the e-mail address under menu Settings > General settings<\/p>\n Note that the invoices are only for your information and accounting purposes. You do not need to transfer us any money as OmnivaCheckOut automatically deducts all the fees from your account.<\/p>\n<\/div>\n [\/vc_toggle][vc_toggle title=”How are the service fees calculated?” style=”simple”]<\/p>\n Service fees are calculated per each transaction.<\/p>\n Example: A client of the e-shop purchases a product of 10 EUR. If the pricing is 2,5% + 0,30EUR from every transaction then OmnivaCheckOut calculates a transaction fee of (2.5%) 0.25 EUR + 0.30 EUR + value added tax\u00a020% = 0.66 EUR and the rest of the sum (9.34 EUR ) is transferred to merchants bank account during next payout settlement.<\/p>\n<\/div>\n [\/vc_toggle][vc_toggle title=”Where can I see the applicable price list” style=”simple”]<\/p>\n The applied price list is displayed in Merchant Portal under menu Billing. If this is a negotiated price list then the price list is also brought out as an appendix of your OmnivaCheckOut service agreement.<\/p>\n<\/div>\n [\/vc_toggle][vc_toggle title=”Account statement xml file” style=”simple”]<\/p>\n The account statement xml file of OmnivaCheckOut is following the ISO 20022 camt.053 format.<\/p>\n Below we describe some specifics:<\/p>\n Relationship of an\u00a0account movement\u00a0record with a\u00a0transaction\/order in e-shop is carried by\u00a0attribute\u00a0EndToEndId, Direction of the account movement\u00a0(to the account\u00a0vs\u00a0from account) is carried by atrribute\u00a0<CdtDbtInd> Type of the account movement is carried by\u00a0\u2018Ustrd\u2019 There are following types:<\/p>\n [\/vc_toggle][vc_empty_space height=”27px”] Shop ID<\/strong>,\u00a0API secret key<\/strong>\u00a0and\u00a0API publishable key<\/strong>\u00a0can be found under Settings >\u00a0API<\/strong>\u00a0Settings<\/strong>\u00a0in the merchant portal\u00a0merchant.maksekeskus.ee<\/a><\/p>\n<\/div>\n [\/vc_toggle][vc_toggle title=”Account statement xml file” style=”simple”]<\/p>\n The account statement xml file of OmnivaCheckOut is following the ISO 20022 camt.053 format.<\/p>\n Below we describe some specifics:<\/p>\n Relationship of an\u00a0account movement\u00a0record with a\u00a0transaction\/order in e-shop is carried by\u00a0attribute\u00a0EndToEndId, Direction of the account movement\u00a0(to the account\u00a0vs\u00a0from account) is carried by atrribute\u00a0<CdtDbtInd> Type of the account movement is carried by\u00a0\u2018Ustrd\u2019 There are following types:<\/p>\n [\/vc_toggle][vc_toggle title=”How to integrate Shopify.com?” style=”simple”]<\/p>\n Unfortunately it is not possible to accept payments via OmnivaCheckOut on\u00a0shopify.com<\/a>\u00a0platform. Here you could give your vote and ask shopify.com for integration with\u00a0OmnivaCheckOut: \u00a0Post your gateway requests here<\/a><\/p>\n<\/div>\n [\/vc_toggle][vc_empty_space height=”27px”] In case of a domain name change please get in touch with us at support@omnivacheckout.vf8u587jfm-dv13xnxgq4gq.p.temp-site.link. You will need to sign an\u00a0annex for your contract.<\/p>\n<\/div>\n [\/vc_toggle][vc_toggle title=”I\u2019m selling my online store to another company. What should I do?” style=”simple”]<\/p>\n If that\u2019s your only store under OmnivaCheckOut account and you do not wish\u00a0to continue using our services, you should send us a digitally signed application for terminating\u00a0the contract.<\/p>\n In case it\u2019s one of several stores that you have with us, please contact our customer support at support@omnivacheckout.vf8u587jfm-dv13xnxgq4gq.p.temp-site.link<\/p>\n<\/div>\n The new owner would need to fill in our sign up application in both cases.<\/p>\n<\/div>\n [\/vc_toggle][vc_toggle title=”I\u2019m already using your service but would like to add an additional online store. Whad do I do?” style=”simple”]<\/p>\n Please make sure the new online store is compliant with our\u00a0sign-up requirements<\/a>. Then contact us support@omnivacheckout.vf8u587jfm-dv13xnxgq4gq.p.temp-site.link<\/p>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_empty_space height=”27px”] New users can be added in the\u00a0Merchant Portal<\/a>\u00a0under\u00a0Settings -> Users.<\/p>\n User rights depend on the assigned role:<\/p>\n [\/vc_toggle][vc_empty_space height=”27px”] When a customer has to make an additional payment to the online store, for example to pay additional posting fees or exchanging a product, there is a simple solution \u2013 Payment link.<\/p>\n Payment link can be made in the Merchant Portal in the section \u201cPayment link\u201d. Just insert the sum (decimal point is a dot \u201c.\u201d) and merchant reference (e.g. \u201cOrder 123 additional payment\u201d) and a link is created.<\/p>\n This link must be copied and sent to the customer. If the customer clicks on it, a payment gateway page will open and the they can choose a suitable payment method and pay for the sum. This payment will also leave a transaction in the system.<\/p>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_toggle title=”How long does it take to activate different payment methods?” style=”simple”]<\/p>\n Typical waiting times<\/p>\n [\/vc_toggle][vc_toggle title=”Why didn\u2019t I get e-mail notification for the transaction?” style=”simple”]<\/p>\n Check if your e-mail address is correct in Settings > General settings.<\/p>\n Check the spam folder of your e-mail application. Some e-mail services tend to flag automatic e-mails as unwanted unless instructed otherwise.<\/p>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_empty_space height=”27px”] Note that each incoming transaction would not have its own payout. Instead we pool together all your transactions and generate a single payout on the next working day. Details of every transaction can be seen on the\u00a0Merchant\u2019s Portal.<\/a><\/p>\n Open the menu Account Statement for detailed overview. Each transaction that has already been included in a payout has a reference to the Payout ID in the respective column.<\/p>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_toggle title=”How often are payouts settled to my bank account?” style=”simple”]<\/p>\n You can choose under Merchant Portal Settings menu whether payouts are done on every working day (default option), weekly or monthly.<\/p>\n In case of daily payoouts the banklink payments are normally paid out on the next working day. VISA \/ MasterCard payments are paid out with 7 day delay.<\/p>\n Note that no payouts are settled during Estonian national holidays nor on any other banking holidays of SEPA payments scheme<\/p>\n You can get an overview of all past payouts from the Merchant Portal menu Payouts.<\/p>\n<\/div>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_toggle title=”Why did my payout amount did not match the sum of my sales” style=”simple”]<\/p>\n Typically the payout does not match the sum of e-shop sales on previous day because:<\/p>\n In case of confusion you can get an overview of your Account movements from Merchant\u2019s Portal. Note that the Excel export file provides even more detailed data including the balance before and after every account movement.<\/p>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_toggle title=”Which transactions were included in my payout?” style=”simple”]<\/p>\n Note that each incoming transaction would not have its own payout. Instead we pool together all your transactions and generate a single payout on the next working day. Details of every transaction can be seen on the\u00a0Merchant\u2019s Portal.<\/a><\/p>\n Open the menu Account Statement for detailed overview. Each transaction that has already been included in a payout has a reference to the Payout ID in the respective column.<\/p>\n<\/div>\n<\/div>\n [\/vc_toggle][vc_empty_space height=”27px”] In order to perform a refund open the \u201cTransactions\u201d view in the Merchant Portal and click the transaction ID in the first column. Then choose the amount that you wish to refund and click \u201cMake a refund\u201d and \u201cConfirm\u201d.<\/p>\n
\nin example: <EndToEndId>15178<\/EndToEndId><\/p>\n
\nin example:\u00a0<CdtDbtInd>DBIT<\/CdtDbtInd> or\u00a0<CdtDbtInd>CRDT<\/CdtDbtInd><\/p>\n
\nnt: <Ustrd>INCOME<\/Ustrd><\/p>\n\n
API and integration<\/h1>\n\t\t\t\t\t<\/div>[vc_toggle title=”Where do i find the Shop ID, API secret key and API publishable key?” style=”simple”]<\/p>\n
\nin example: <EndToEndId>15178<\/EndToEndId><\/p>\n
\nin example:\u00a0<CdtDbtInd>DBIT<\/CdtDbtInd> or\u00a0<CdtDbtInd>CRDT<\/CdtDbtInd><\/p>\n
\nnt: <Ustrd>INCOME<\/Ustrd><\/p>\n\n
\nWe have long tried to find a solution but it looks like our market does not get enough attention from Shopify.com<\/p>\nContract Changes<\/h1>\n\t\t\t\t\t<\/div>[vc_toggle title=”What do I need to do if my domain name changes but the legal name of the company remains the same?” style=”simple”]<\/p>\n
Merchant Portal<\/h1>\n\t\t\t\t\t<\/div>[vc_toggle title=”How can I add new users in the self-service environment?” style=”simple”]<\/p>\n
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Payment Methods<\/h1>\n\t\t\t\t\t<\/div>[vc_toggle title=”My customer contacted me and changed the order. How can I collect additional payment from her?” style=”simple”]<\/p>\n
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PAYOUTS<\/h1>\n\t\t\t\t\t<\/div>[vc_toggle title=”Which transactions were included in my payout?” style=”simple”]<\/p>\n
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REFUNDS<\/h1>\n\t\t\t\t\t<\/div>[vc_toggle title=”How can I make refunds to my customers?” style=”simple”]<\/p>\n